JOB DESCRIPTION

 JOB TITLE:  Public Works Operations Manager

RATE OF PAY:  $75,371.65 - $93,156.85 (Annually)

JOB TYPE:  Exempt (Salaried Employee)

EMPLOYER:  City of West Park

DEPARTMENT:  Public Works

REPORTS TO:  City Administrator/Manager

EFFECTIVE DATE: April 22, 2026

SUMMARY:

Performs a variety of supervisory, administrative, skilled and technical in planning, operations, maintenance, replacement and repair of city streets, stormwater systems, landscaping, lakes maintenance and other public works duties.  Acts as a liaison between City Administration and the community, providing reference services and information assistance. Oversee the stormwater/streets and landscaping division’s superintendents, and assume responsibility for ordering materials, managing personnel, equipment, budgets and adhering to established timeframes and deadlines.

DUTIES AND RESPONSIBILITIES:

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices:

• Manage all programs and services offered by the City’s Public Works Department.
• Manage and administer all contractual maintenance operations, and repair services.
• Manage the operation of the solid waste and recycling services.
• Supervise Stormwater, Streets and Landscaping Operational Activities
• Responsible for preparing work procedures; work schedules; and manage workflow of all maintenance staff members in the department.
• Ensures inventories are recorded and maintained in accordance with the budget.
• Plan and implement projects approved by the City Administrator for work performed on City facilities and the right-of-way which includes maintenance and repairs within such trades as air conditioning, carpentry, electrical, painting, plastering, plumbing and contractual maintenance work.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Performs site visitations and survey activities and investigate areas of complaint.
• Plans, schedules, implements, and participates in maintenance, and operation activities designed to provide quality service for the City.
• Continuously study and standardize department policies and procedures to improve efficiency and effectiveness of operations.
• Analyze and recommend extent and nature of repairs and improvements; estimates labor and material requirements; check and approves supply orders; selects equipment to be purchased.
• Responsible for all administrative functions required of the position including preparing memoranda, obtaining bids and all other administrative functions required for City’s facilities and right-of-way.
• In coordination with the Engineering & Construction team, administer the functions of the Storm Water Utility Management activities, to include, drain cleaning; improvements to the drainage system; and the National Pollution Discharge Elimination System.
• Recommend the administration of disciplinary action as required to assigned staff as needed.
• Assists in the preparation of departmental budgets.
• Employee is a 24-hour employee and exempt (salary employee and not entitle to overtime pay).
• Participates in the planning and administration of the City's events and festivals or other events sponsored by the City.
• Provides oral and/or written reference services and information assistance to the community at large.
• Plans, organizes, coordinates, supervise, and evaluates programs, plans, services, staffing, equipment, and infrastructure of the assigned divisions.
• Evaluates department/ divisions’ needs and formulates short and long range plans to meet needs in all areas of responsibility.
• Determines applicable codes, regulations, and requirements for all Division responsibilities and assignments.
• Oversees the time and budget parameters for assigned projects.
• Maintains appropriate records in connection with work assignments.
• Prepares requisitions for materials and estimates costs in terms of labor and supplies.
• Supervises activities during Emergency Preparedness, as an essential employee.
• Implement and enforce safe working environment during all department's operations, including the use of safety equipment at all times.
• Inspect and implement ADA corrective measures.
• Performs the more skilled tasks as necessitated by workload.
• Conducts continuous training on the job for maintenance personnel.
• Attend City Commission meeting.
• Performs other related duties as assigned by management.

 SUPERVISORY RESPONSIBILITIES:

• This job has supervisory responsibilities.
• Directly supervises facilities maintenance employees, vehicle maintenance contractual services, street and landscaping crew and other employees assigned within the Public Works, Department and other divisions as necessary, and other contractual services such as the stormwater program, solid waste services, landscaping maintenance and Street Lights maintenance services.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, recommend candidates for hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• This job has field managerial responsibilities that requires Operations Manager to demonstrate assigned work to employees in the field.

 QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university and four (4) years’ experience in municipal Public Works or High School diploma or GED equivalent, and ten (10) years’ experience in municipal Public Works, Streets, Landscaping, Right-of-Way maintenance, and stormwater utility; minimum of five (5) years supervisory experience.
• Strong administrative and organizational skills.
• Certificates, licenses and registrations required:
• Certificates, licenses and registrations as applicable.
• Must possess a valid Commercial Driver’s License (CDL) and maintain a satisfactory driving record throughout employment.
• Computer skills required:
  • Contract Management Systems; Project Management Software
  • Microsoft Office Suite
  • Internet Software;
  • Payroll Systems;

   

  COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

   

  PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently works near moving mechanical parts.
• Occasionally works in high, precarious places.
• Occasionally exposed to outside weather conditions.
• While performing the duties of this job, the noise level in the work environment is usually moderate to loud at times when working around outside equipment.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specialized equipment, machines, or vehicles used: lawn equipment and other maintenance equipment.

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